Terms of Use
GENERAL TERMS
This page states the Terms and Conditions under which you may use www.tendersinfo.net and associated services. Please read this page carefully. If you do not accept the Terms and Conditions stated here, do not use this web site and/or service. By using this web site and/or service, we believe that you have fully read and understood the agreement and you are indicating your acceptance to be bound by the terms of this Agreement.
These terms and conditions take effect, are governed by and shall be construed in accordance with the Laws of India. The courts of Ahmedabad, Gujarat, India have exclusive jurisdiction over all claims or disputes arise in respect to www.tendersinfo.net and its terms of use.
The terms "You" and "User" as used herein refer to all individuals and/or entities accessing this web site for any reason "Users Identity Code" means the code(s) allocated to the customer by the Company for the purpose of accessing the service. "Material" means text, graphics, images and any other viewable item or contents of the Service.
All material on this Service is protected by copyright under Indian laws. Unauthorized use of the Material may violate copyright, trademark, and other laws. You may not sell or modify the Material or reproduce, display, publicly perform, distribute, or otherwise use the Material in any way for any public or commercial purpose. The use of the Material on any other web site or in a networked computer environment for any purpose is prohibited. You shall not copy or adapt the HTML code that the Company creates to generate its pages. It is also protected by the Company's copyright.
The user will not:
- Sell, give away, lend, put on public display, store, reproduce, copy in any form redistribute anywhere or to anyone (including branch offices or other divisions of the Customer) or re-use in any computer system any information accessed on the service except with the written consent of the Company.
- Assign or transfer this agreement or any of its rights in respect of the service without the written consent of the Company.
- Do any act which would infringe copyright of the service.
- Post anything offensive, menacing or abusive or send messages causing annoyance, inconvenience or needless anxiety to any person or any unlawful or improper purpose or in any manner that may jeopardize the security of the service or so as to interfere with the proper operation of the service.
The User:
- Will take all reasonable necessary precautions to prevent unauthorized use of the service.
- Indemnifies the Company against all liabilities, claims, actions, suits, proceedings, demands, losses, damages, costs, fees and expenses suffered directly or indirectly (including negligence on the part of the Company) arising from the use of the Service by the Customer (including the installation by the Company of user hardware and/or software) or by any person using the Users Customer Identity Code (whether authorized or not).
Privacy Policy
The information that you provide about yourself to tendersinfo.net will only be used by tendersinfo.net in accordance with its Privacy Policy. Please read the Privacy Policy carefully and if you have any queries regarding the same, please email to Sales@tendersinfo.com
Changes
www.tendersinfo.net is continually seeking to improve the Site and services offered. www.tendersinfo.net reserves the right, at its discretion, to make changes to any part of the Site. In respect of any Subscription Services, we will ensure that any changes do not materially decrease the functionality of those services.
In respect of non-Subscription Services, tendersinfo.net may change or add to this Agreement as a result of its policy of updating and improving the Site or for security, legal or regulatory reasons. www.tendersinfo.net will give you notice of any changes or additions. If you do not agree to be bound by those changes, you should not use the Site any further after receiving notice. Such changes will not affect any contract which relates to ongoing Subscription Services which you have with www.tendersinfo.net at the time of the changes.
Policy
Refund and Cancellation Policy : Once a subscription is activated for any user / order, the same cannot be cancelled at any point of time during the tenure of the subscription period and hence no amount will be refunded against the same.
Delivery Policy : As we give Online Tender Information, our services are activated once we get payment (if the same is made by cash) or on confirm payment. Once the services are activated, the clients are entitled for web & email based service.
General
The Company makes no representations or warranties concerning the accuracy of the information supplied or the delivery or transmission of the service and any conditions warranties and representations unless detailed on this form on the part of the Company are expressly excluded except as otherwise provided by Statute. tendersinfo.net does not give any guarantee that we will provide hundred percentage tenders to client. There may be some circumstances where we can miss some tenders of client due to unforeseen reason.
The Service is provided for the User and the Company takes no responsibility of any kind and denies all liability for any damages or loss suffered by any third Parties arising from using tendersinfo.net service.
The Company reserves the right to:
- Alter arrangements for access to the service
- Cease the offering of the service upon notice
- Terminate this agreement and the service to the User if the customer breaches this agreement or provides false or misleading information in regard to this agreement or if the Company believes that the User or any person using the Users Identity Code may use the service in such a way as would constitute a breach of this agreement.
In the event of a breach by the Customer of these Terms and Conditions the Company reserves the right to immediately terminate the Users access to the Service and claim damages arising from the breach.
Terms & Conditions
GeM & Non-GeM Tender Consulting Services
These Terms & Conditions govern the consulting services provided by Euclid Infotech Limited (“Company”, "Consultant", "we", "us" or "our") to its clients ("Client", "you" or "your").
By accepting a quotation, making payment, authorising an assignment or instructing us to commence work, the Client agrees to these Terms & Conditions, subject to applicable law.
Scope of Services
Company provide professional consulting and assistance relating to GeM (Government e-Marketplace) and Non-GeM tender and procurement portals.
Depending on the accepted quotation or service order, our services may include:
- Tender Consulting: Tender identification, tender document review, eligibility assessment, parameter checking, compliance analysis and submission guidance.
- Bid Preparation: Technical bid preparation, financial bid assistance, BOQ review, documentation and submission checklists.
- GeM Seller Registration: Assistance with seller registration, profile setup and related documentation.
- OEM Services: Original Equipment Manufacturer (OEM) registration and application assistance, brand-related documentation, OEM panel assistance and related approval processes, where available and applicable.
- Product Upload: Product catalogue creation, product information preparation, specification mapping, image and document coordination, and product listing or upload assistance.
- Category Upload: Assistance with identifying applicable GeM product or service categories, category mapping, catalogue placement and category-related submissions, subject to portal requirements.
- Vendor Assessment: Assistance with vendor assessment preparation, supporting documentation and compliance requirements.
- Non-GeM Portal Services: Tender registration, documentation, technical and financial bid assistance for other government, PSU and e-procurement portals, as agreed.
- Tender Submission Assistance: Bid submission and related support, where expressly included in the accepted quotation.
- Additional Consulting: Pricing guidance, training, account support and other procurement-related consulting expressly agreed with the Client.
The precise services, deliverables, fees and timelines will be specified in the accepted quotation or service order. Only the services expressly included in service order are covered by the agreed fee.
OEM registration, brand approval, product listing, category placement and catalogue publication remain subject to the applicable portal rules, eligibility requirements, technical validation and decisions of the relevant authority. Company do not guarantee approval or publication.
Any service outside the agreed scope may attract additional fees.
Unless specifically agreed, our services do not include legal representation, statutory certification, product testing or execution of a government contract awarded to the Client.
Independent Consulting Service Provider
Company is an independent private consulting service provider and are not affiliated with, endorsed by or any official representative of GeM, any government department, ministry, public-sector undertaking or other procurement authority.
Company do not claim special access, influence or authority over registrations, OEM approvals, catalogue approvals, category placement, evaluations or tender awards.
Our professional fees are separate from official portal charges, government fees, earnest money deposits, performance securities and third-party expenses.
The official GeM portal is available at https://gem.gov.in/. The relevant official website shall be used for each other procurement portal.
Participation in any procurement process remains subject to the applicable portal rules, tender conditions and decisions of the relevant authority.
Tender Review and Shared Responsibility
3.1 Consultant's Responsibility
The Consultant will review the relevant tender parameters, eligibility criteria, technical requirements, commercial conditions, mandatory documents, submission instructions and other material requirements within the agreed scope of services. The review will be based on the tender documents and corrigenda made available or reasonably accessible at the time of review.
3.2 Client's Responsibility Before Assignment
The Client is responsible for reviewing the tender opportunity before assigning it to the Company. The Client must read and understand the tender requirements, verify its own eligibility and confirm that it can meet the applicable technical, financial, documentary and contractual conditions.
By assigning a tender to the Consultant, the Client confirms that it has reviewed the tender opportunity to a reasonable extent and has provided all relevant information necessary for the assessment.
3.3 Client's Responsibility After Review
After receiving the Consultant's review, observations or compliance checklist, the Client must independently review the findings, verify the information relating to its business and eligibility, clarify any doubts and communicate any discrepancies before proceeding with the bid.
The Client must not treat the Consultant's review as a substitute for its own review of the original tender documents or its own assessment of its ability to fulfil the contract. The Client shall remain responsible for verifying its eligibility, the accuracy and completeness of its declarations, the authenticity and validity of its supporting documents and its ability to perform the resulting contract.
3.4 Shared Responsibility and Final Decision
The Consultant and the Client each have responsibilities under the agreed scope. The Consultant is responsible for exercising reasonable professional care in performing the contracted review, while the Client remains responsible for reviewing the tender opportunity, providing accurate information, confirming its eligibility, approving the final bid and deciding whether to participate.
Neither party's responsibilities automatically eliminate the other party's obligations. Any alleged error or omission will be assessed based on the agreed scope, the information available, the respective responsibilities of the parties and applicable law.
3.5 No Guarantee of Tender Award
The review is intended to assist the Client in understanding tender requirements and identifying compliance issues. Company does not guarantee bid acceptance, qualification, L1 status or award of a contract. The final procurement decision rests with the relevant tendering authority or buyer.
Client Responsibilities
The Client is responsible for:
- Providing genuine, accurate, complete and up-to-date documents and information.
- Confirming its eligibility to participate in the relevant tender or procurement process.
- Ensuring that licences, registrations, certificates and declarations are valid.
- Providing accurate product specifications, brand authorisations, OEM-related documents, product images, catalogue details and category information where relevant.
- Verifying technical specifications, quoted prices, taxes, margins and other commercial information.
- Reviewing original tender documents, corrigenda and material requirements.
- Providing timely clarifications, documents and approvals.
- Ensuring that it can fulfil the contractual obligations arising from an awarded tender.
Company will not be responsible for errors, rejection, disqualification, penalties or other consequences arising from inaccurate or incomplete information provided by the Client, subject to our own obligations under the agreed scope and applicable law.
Company may decline or suspend work involving suspected fraudulent documents, unlawful instructions or a material failure by the Client to fulfil its responsibilities.
Client Approval and Bid Submission
Where bid preparation or submission assistance is included in the accepted service order, the Client must approve the final technical response, financial bid, BOQ and material declarations by email before submission.
The Client retains responsibility for its final quoted price, commercial commitments, taxes, delivery obligations, warranties and ability to execute the resulting contract.
The Consultant shall be entitled to rely on the documents, declarations, technical specifications, prices, tax information and other particulars provided or approved by the Client without independently verifying their authenticity or commercial accuracy, except to the extent expressly agreed in writing.
Company will not change an approved financial bid or make a material commercial commitment on behalf of the Client without the required written authorisation.
Unless otherwise agreed, Company may require complete documents and approvals at least two working days before the submission deadline.
No bid shall be submitted on behalf of the Client without the authorisation required under the accepted service order. The Client shall retain responsibility for the final bid, its commercial commitments and its ability to fulfil the resulting contract.
Late documents, delayed approvals, portal outages or other circumstances outside our reasonable control may prevent timely submission. Company do not guarantee submission where required information or approvals are received too late.
Where a tender is of particular importance to the Client, the Client is strongly advised to independently review, manage and submit the bid through its own in order to mitigate the risk of discrepancies, inaccuracies, omissions, or other errors, using the original tender documents and applicable procurement portal. The Company's assistance shall be treated as professional consulting and support and shall not replace the Client's own verification of the tendering process, tender requirements, bid contents, eligibility, technical specifications, financial details and final submission.
Where the Client nevertheless requests the Company to prepare or submit such a bid, the Client shall carefully review and approve all final bid documents, declarations, prices and other material particulars in writing before submission. The Company shall not be responsible for discrepancies, inaccuracies omissions or procedural errors arising from inaccurate or incomplete information provided or approved by the Client, or for consequences attributable to the Client's failure to independently verify the final bid.
Advance Payment, Fees and Invoicing
6.1 Full Advance Payment
One hundred per cent (100%) of the professional consulting fee quoted for an assignment must be paid in advance before work commences, unless an alternative arrangement is expressly accepted by us in writing.
6.2 Invoice Issuance
Company will issue the applicable invoice, receipt voucher or other prescribed payment document in accordance with applicable tax laws. GST and other applicable taxes will be charged as required by law.
6.3 Commencement of Work
Work will commence after the required payment has been received and the necessary documents and information have been provided.
6.4 Additional Charges
Government fees, portal charges, earnest money deposits, performance securities, assessment charges, certification costs and third-party expenses are separate from our consulting fees unless expressly stated otherwise in the quotation.
6.5 Additional Work
Any additional tender, product upload, category upload, OEM application, document preparation, revised scope, extra submission or other service outside the agreed assignment will require a separate quotation and advance payment.
Refund and Cancellation Policy
7.1 General No-Refund Policy
Once payment for a confirmed consulting assignment has been received, the payment is non-refundable, except for a verified erroneous payment as described below and any refund or other remedy required under applicable law.
The Client should review the quotation, scope of work and applicable fees before making payment.
7.2 Erroneous Payments
A refund may be considered for a verified duplicate payment, payment exceeding the amount properly due, or another demonstrable payment-processing error resulting in an amount being received that was not payable.
Any refund under this exception will be limited to the amount verified as having been incorrectly paid, subject to applicable tax and accounting requirements.
7.3 No Refund for Tender Outcomes or Approval Decisions
No refund will be due merely because:
- The Client's tender is not awarded.
- Another bidder is selected.
- The Client fails to achieve L1 status.
- A bid is rejected, disqualified or declared unsuccessful by the tendering authority.
- The Client changes its mind or decides not to participate.
- A tender is cancelled, postponed or amended by the relevant authority.
- OEM registration, brand approval, vendor assessment, product listing, category placement or another portal approval is declined or delayed by the relevant authority.
- The Client does not achieve the anticipated revenue, profit or commercial benefit.
This provision applies where the consulting services have been performed in accordance with the agreed scope and contractual obligations.
7.4 Client Delays and Documentation Issues
A refund will not be due merely because the Client fails to provide timely documents, supplies inaccurate information, fails to approve a submission, misses a deadline or does not fulfil its own responsibilities, subject to applicable law.
7.5 Alleged Consulting Error
Where the Client alleges a material error in the performance of our agreed consulting services, the matter will be reviewed in accordance with the Limitation of Liability provisions of these Terms and applicable law.
The failure of a tender to be awarded or an application to be approved does not, by itself, establish that a consulting error occurred.
Nothing in this policy excludes a refund or other remedy that cannot lawfully be excluded.
No Guarantee of Tender Award, Registration or Approval
Company undertake to perform the agreed consulting services with reasonable professional care. Company do not guarantee any particular tender or portal outcome.
Company does not guarantee:
- Tender qualification or technical acceptance.
- GeM seller registration or profile verification.
- OEM registration, brand approval or vendor-assessment approval.
- Product catalogue approval, product publication or category placement.
- L1 status or success in a reverse auction.
- Award of a government, PSU, GeM or other procurement contract.
- Any minimum order value, revenue, business opportunity or profit.
- A particular processing or decision timeline controlled by a third party.
Outcomes depend on eligibility, documentation, technical validation, competition, pricing, buyer decisions, portal rules and other factors outside our control.
Limitation of Liability
To the maximum extent permitted by applicable law, the Consultant's total aggregate liability arising out of or in connection with an assignment, whether in contract, tort (including negligence), breach of duty or otherwise, shall not exceed the professional consultancy fees actually received and retained by the Consultant for the specific assignment giving rise to the claim, excluding GST, government fees and third-party amounts collected on behalf of others.
To the maximum extent permitted by applicable law, the Consultant shall not be liable for any indirect, incidental, special, exemplary or consequential loss, loss of profits, anticipated revenue, business opportunity, prospective orders, goodwill or loss arising from a tender or contract not awarded to the Client.
The Company shall not be responsible for any loss or consequence to the extent arising from inaccurate, incomplete or misleading information provided by the Client; the Client's failure to meet eligibility requirements or provide timely documents or approvals; changes made by the Client to approved bid information; decisions of the relevant procurement authority; or failures, delays or outages of third-party portals or systems beyond the Company's reasonable control.
Where a single assignment covers multiple tenders, all claims arising out of that assignment shall be subject to one aggregate liability cap equal to the professional consultancy fees actually received and retained for that assignment. Any refund, credit or compensation paid in respect of a claim shall count towards that aggregate cap, to the extent permitted by law.
Any refund or compensation paid in respect of a claim shall count towards the applicable total aggregate liability limit, to the extent permitted by law.
The non-award, rejection or disqualification of a tender shall not, by itself, establish liability on the part of the Consultant. Any claim shall be assessed in light of the agreed scope of services, the facts of the matter, the respective responsibilities of the parties and applicable law.
Nothing in this clause excludes or limits any liability or remedy that cannot lawfully be excluded or limited.
Tender Portal Availability and External Decisions
Company do not operate or control GeM, central or state e-procurement portals, PSU procurement systems, buyer websites or third-party assessment platforms.
Company is not responsible for delays, downtime, technical failures, changes in portal functionality, changes in tender requirements, assessment decisions, buyer clarifications or other events originating from external systems, subject to our obligations under the agreed scope and applicable law.
Where reasonably practicable, the Company shall notify the Client of any material issue known to it and may assist with reasonable alternative steps within the agreed scope. The Company does not guarantee that the portal authority will permit an alternative submission, extend a deadline or accept a delayed bid.
Confidentiality and Information Security
Company will take reasonable steps to protect the Client's non-public business information, commercial documents, technical information and other confidential material received in connection with the assignment.
Confidential information will be used for performing the contracted services, administering the engagement, meeting legal obligations or other purposes authorised by the Client.
The Client must ensure that it is authorised to provide the information and documents supplied to us.
Each party shall use the other party's confidential information solely for performing or administering the agreed engagement and shall protect such information using reasonable safeguards appropriate to its nature.
The Company may disclose confidential information to its employees, professional advisers, contractors and service providers who reasonably require access for the agreed services, provided that such disclosure is subject to appropriate confidentiality obligations or safeguards.
The Client should not send passwords, OTPs, digital-signature PINs or private keys through unsecured communications. Any necessary account access must be appropriately authorised and handled in accordance with relevant portal rules.
Privacy and Data Protection
Company may process business contact details, personal information, tender documents and related information as reasonably necessary to deliver the agreed services, administer the engagement, maintain records and comply with applicable law.
Company will use reasonable safeguards appropriate to the information handled and process personal data in accordance with applicable data protection and privacy laws in force.
The Client must ensure that it has the necessary authority to provide personal data relating to its representatives, employees or other individuals.
The Company may retain records to the extent reasonably necessary for legal compliance, accounting, dispute resolution, audit or legitimate business recordkeeping, subject to applicable data protection requirements and appropriate safeguards.
Intellectual Property
All intellectual property rights in the Company's pre-existing materials, proprietary templates, checklists, methodologies, processes, know-how, training materials, standard formats and tools, together with any general improvements to them developed in the course of providing the services, shall remain vested in the Company or its respective licensors.
Upon receipt of full payment of the applicable fees, the Client may use final client-specific deliverables supplied for the agreed assignment for its own business and tender-participation purposes.
The Client shall not sell, commercially distribute, sublicense or make the Company's proprietary templates, methodologies or reusable materials available to unrelated third parties without the Company's prior written consent
The Client retains ownership of its pre-existing documents, business records, trademarks, product information and other materials supplied to the Company. The Client grants the Company a limited right to use and reproduce those materials solely to the extent reasonably necessary to perform the agreed services.
Nothing in this clause transfers ownership of the Client's original materials to the Company or restricts the Client from using its own information and documents.
Compliance and Lawful Conduct
Both parties must comply with applicable laws, relevant tender conditions and procurement portal rules.
The Client must not request that Company create, modify or submit false, forged, misleading or unauthorised documents or declarations.
The Company may refuse, suspend or discontinue any instruction where it reasonably believes that compliance would involve a violation of applicable law, a procurement portal's rules, a tender condition or an ethical or regulatory requirement.
The Company may request supporting documents or clarification before proceeding where the authenticity, accuracy or legality of any information or instruction is reasonably in question. The Company shall not be required to submit a document or declaration that it reasonably believes to be false, misleading, forged or unauthorised.
Company reserves the right to reject or discontinue instructions that we it reasonably believe to be unlawful or contrary to applicable procurement requirements.
Suspension and Termination
The Company may suspend the affected services upon written notice where the Client fails to provide essential documents, approvals or payments; materially breaches the agreement; provides information reasonably suspected to be fraudulent; or requests conduct that the Company reasonably believes to be unlawful. Where immediate suspension is reasonably necessary to prevent unlawful conduct, protect information or avoid a material compliance risk, the Company may suspend the affected services immediately and notify the Client as soon as reasonably practicable.
Either party may request termination of an engagement in accordance with the accepted service order and applicable law.
Upon termination, the Client shall remain liable for fees accrued for services performed and other amounts properly payable under the accepted service order. The Refund and Cancellation Policy and Limitation of Liability provisions will apply to any resulting dispute, subject to applicable law and any mandatory rights or remedies.
Where an ongoing service or retainer is offered, its duration, renewal and termination conditions will be specified separately in the relevant service order.
Termination shall not affect accrued payment obligations, confidentiality obligations, intellectual property rights, applicable liability limitations or other provisions intended by their nature to survive termination.
Force Majeure
Neither party will be responsible for a delay or failure caused by circumstances beyond its reasonable control, including natural disasters, war, government restrictions, widespread telecommunications failures or prolonged outages of essential third-party systems.
The affected party will communicate the material impact within a reasonable time and take reasonable steps to limit the disruption.
Any extension of timelines, suspension or termination will be handled in accordance with the accepted service order and applicable law.
Official Communication — Email Only
Email is the exclusive official communication channel for routine service-related instructions, approvals and correspondence, subject to applicable legal requirements.
All material contractual instructions, approvals, bid-price confirmations, scope changes, cancellation requests and submission authorisations shall be communicated through the designated email addresses by authorised representatives of the parties
The Client must use the official email address specified in the quotation, invoice, service order or our website for formal communications relating to an assignment.
- Company do not accept WhatsApp messages as official service instructions, approvals, document submissions, bid-price confirmations, cancellation requests or contractual amendments.
- SMS, social media direct messages and verbal conversations do not substitute for written email approvals.
- Material instructions and approvals, including final bid prices and submission authorisations, must be communicated by email by an authorised representative.
- Documents or instructions sent through an unauthorised channel must be resubmitted by email before being treated as formal instructions.
- The Client must send communications sufficiently ahead of the tender deadline. Sending an email does not guarantee that a last-minute request can be completed.
- Each party must take reasonable care to use the correct email address and retain relevant correspondence.
This policy does not restrict any complaint, notice or remedy that must be accepted through another channel under applicable law.
Dispute Resolution and Governing Law
The parties shall first attempt to resolve any dispute arising out of or in connection with these Terms or an assignment through good-faith discussions between their authorised representatives. Either party may initiate this process by written notice describing the dispute. The parties shall endeavour to resolve the dispute within thirty (30) days of such notice, or within such other period as they may agree in writing.
If the dispute remains unresolved, either party may pursue the remedies available under applicable Indian law before a competent court or forum.
These Terms shall be governed by the laws of India. The courts at Ahmedabad, Gujarat shall have exclusive jurisdiction over disputes arising out of or in connection with These Terms and Services provided by Company.
Nothing in this clause prevents either party from seeking urgent interim relief or exercising a statutory right that cannot lawfully be excluded.
General Provisions
These Terms, together with the accepted quotation or service order and any expressly incorporated schedules, form the agreement governing the relevant assignment.
The accepted quotation or service order will determine assignment-specific scope, fees, deliverables and timelines. These Terms will govern other matters unless the service order expressly provides otherwise.
Material changes to an assignment must be agreed in writing by authorised representatives of both parties.
If a provision is found unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
Failure to enforce a provision immediately does not waive the right to enforce it later.
Nothing in these Terms is intended to exclude any statutory right or remedy that cannot lawfully be excluded.
Contact Information
All routine official service-related communication must be submitted through the designated email address, subject to applicable legal requirements.
Acceptance of Terms
By accepting a quotation, making payment or instructing Company to commence a consulting assignment, the Client acknowledges that it has had an opportunity to review these Terms & Conditions and agrees to the provisions applicable to the engagement, subject to applicable law.